Frequently Asked Questions : Questions on How to Dry Body Brush, brush choice and brush care found in "Brush Resource Centre"

Online Store

When will my order ship?

When will my custom order ship?

What does it cost to ship my order?

Do you ship outside of Australia?

By which carrier will my order be shipped?

What if I change my mind and I want a different product after my order is placed?

Can I ship to an address other than my own?

What payment methods can I use?

Paypal FAQ

How does Paypal Work?

How do I contact PayPal Customer Service?

Bodecare Return Policy

Making a Return by Mail

Making a Return to any of ourBodecare Stockists stores

Will my Order be Taxed?

What do I do if my item arrives damaged?

How long does it take to process my return?

Do you have gift bags?

Can I have a package delivered on Saturday or Sunday?

How do I know which brush to purchase?

Online Store

When will my order ship?

Bodecare.com endeavours to ship purchases within 48 hours of receiving your order. Each address you instruct us to ship to, including gift-recipient addresses, is considered a separate order and is subject to applicable shipping charges. We ship via Australia Post Home Delivery when you choose the standard delivery option. Depending on the destination and how far it is from our dispatch warehouse in Brisbane, Queensland, please allow up to 7 working days. Actual delivery times may vary depending on shipping locations. When estimating package delivery time, please allow time for credit approval, address verification and order processing.

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When will my custom order ship?

Custom orders are only available to wholesale clients, personalizing an item requires additional delivery time and the manufacture of your entire order. Custom orders cannot be returned or exchanged.

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What does it cost to ship my order?

Shipping rates are calculated according to the weight and dimensions of your order, with current Australia Post rates. Sometimes we offer free shipping promotions whereby the shipping rates will change.

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Do you ship outside Australia?

Online Bodecare ships Australia wide and Internationally.

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By which carrier will my order be shipped?

We ship via Australia Post for local home delivery and international freight at the standard delivery option.

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What if I change my mind and want a different product after my order is placed?

Once an order is placed at Bodecare.com, you cannot make changes. For assistance please call the Bodecare office on    07 3870 0860   .

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Can I ship to an address other than my own?

Yes, you can ship to another address besides your own. When you register with Bodecare.com, you will have the option to create your own address list. This feature allows you to store the names and addresses of people to whom you frequently send gifts. It's easy to add, change or delete information from your address list at any time. (Please note: The information that you store in your address list is for your use only. Bodecare.com will not contact anyone listed unless we have a specific question about a delivery.)

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What payment methods can I use?

Bodecare.com accepts the following methods of payment for purchases:

Credit cards accepted:

• MasterCard
• Visa

Other forms of payment:

• Over the Phone ( you can pay by credit card )
• You can arrange to send us payment via Direct Debit into our bank account, we can send you our BSB and Account Number
• Send us a cheque.

Please Note: if a phone order has arranged to pay via direct debit or cheque, payment must be received before the goods will be dispatched.

Online shopping we do not accept:

• CODs
• American Express
• Money orders

*Orders cannot be split between two forms of payment.

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Bodecare Return Policy

Returns can be made by mail to Bodecare Head Office- Returns, P.O. Box 2066, Toowong Qld 4066. Items must not be used, still in package, new condition and unworn to be accepted as a return. Custom made orders cannot be returned or exchanged.
Full price merchandise returned within 14 days from the ship date on your invoice will be credited to the original method of payment (credit card), if accompanied by the original invoice. After 14 days, full price product is not eligible for return credit.
Sale price merchandise returned within 14 days from the ship date on your invoice will be credited to the original method of payment (credit card), if accompanied by the original invoice. After 14 days, sale product is not eligible for return credit.

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1. Making a Return by Mail

Returns and exchanges must be made within the guidelines in our Return Policy. All returns will be credited to the original form of payment unless otherwise specified on the return/exchange form. Your credit card account will be credited upon processing of the returned item(s), and the credit should appear on your next statement. You will receive an e-mail notification upon the completion of return processing.

Please use the original shipping box and packing materials. You pay for the return postage yourself. Original shipping charges are not refundable.
Please allow 5 -7 business days for us to receive and process your return or exchange.
Create Your Own items cannot be returned or exchanged.

Specify the exchange item and the new color or size on the return/exchange form. Include the form in your return package. Ask for the form when you contact Bodecare with your request for exchange. If you're exchanging an item because of a mistake on the part of Bodecare.com or because of quality issues, bodecare.com will pay the shipping cost to send a replacement item to you. The replacement order will be sent via standard Australia Post service.

Returned items for exchange will be credited to the original form of payment and a new order will be placed for replacement item(s). Availability of replacement item is not guaranteed. You will receive an e-mail notification upon the completion of exchange processing.

When paying for return postage yourself, we suggest you insure the package with Australia Post, and use the registered mail service for your protection. Save the shipping receipt for your records. Only merchandise received by our warehouse can be credited.

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2. Making a Return to any of our Bodecare Stockists stores

If you purchased Bodecare products from one of our stockist, you will need to return the product to that store. Each store will have their own return policy. Bodecare is not responsible for the return policy of each stockist. If you are unhappy with the service you received from a Bodecare stockist please contact our office on    07 3870 0860    or email your complaint to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
Returns of products purchased online are accepted only by mail back to bodecare.com, not at our stores.

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Will my order be taxed?

Applicable goods and services tax will be included on all orders based in Australia.

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What do I do if my item arrives damaged?

Customer satisfaction is our goal at Bodecare.com. Please contact Bodecare on    07 3870 0860    and we will replace the order.

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How long does it take to process my return?

Please allow 10 to 12 business days for us to receive and process your return. You will receive an e-mail notification upon the completion of return processing. We are not able to issue credit until your return package has been received and processed.

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Do you have gift bags?

Bodecare.com has 5 sized brush bags and 3 sized grass reed bags which can fit any of the bodecare products, under Brush Bags. You can also find them when prompted at the checkout page, just choose which bag you would like with your products.  In the Products Section every brush and accessory in the bodecare range notes which brush bag is a suitable fit for the product.

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Can I have a package delivered on Saturday or Sunday?

We do not offer Saturday or Sunday delivery at this time.

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How do I know which brush to purchase?

All brushes are made of natural materials and vary in bristle firmness to cater for individual preferences. In the Shop Products section, every brush has details on what the brush is made of, dimensions and the firmness of the brush bristles

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