Bodecare.com endeavours to ship purchases within 48 hours of receiving your order.

Each address you instruct us to ship to, including gift-recipient addresses, is considered a separate order and is subject to applicable shipping charges.

We ship via Sendle, a courier based shipping service that delivers Australia wide.  Shipping to PO Boxes is not available via courier delivery.   

Depending on the destination and how far it is from our dispatch warehouse in Brisbane, Queensland, please allow up to 7 working days for domestic delivery and 14 working days for international.

Actual delivery times may vary depending on shipping locations. When estimating package delivery time, please allow time for credit approval, address verification and order processing.

Shipping rates are calculated according to the weight and dimensions of your order, with current courier rates.

We have the following flat rate shipping charges available to retail customers:

Australia Wide - $9.95  (spend over $60 for free shipping)
New Zealand - $19.95 (spend over $80 for free shipping)
Approved International countries - $29.95 (spend over $150 for free shipping).

Currently, the only country we ship to outside of Australia is New Zealand due to exorbitant shipping costs for international deliveries.

For Flat rate and free shipping thresholds to apply, be sure to choose the shipping option " Delivery - use for free shipping or flat rate" in the checkout process.

Online Bodecare ships Australia wide and to New Zealand only.

We currently use DHL eCommerce for our international deliveries.   Prices for shipping are set by DHL, not by Bodecare.  We only charge what all shipping companies charge us, we do not add a surcharge.  If you feel your shipping charge is excessively high, please reach out, we will make sure there is not an error occurring.  However, please keep in mind that shipping from Australia can be expensive.

We ship via Sendle - Domestic Courier Service  for local home delivery and international freight via DHL  at the standard economy rates.

No, not currently.  When we do open internationally shipping again the following will apply.

Yes, we ship to most countries internationally with DHL eCommerce.  However, certain countries only accept shipments from DHL labelled with PO Box Addresses.  If you require shipment to a destination within the following countries, but have not provided a PO Box address, your shipment will be delayed while we attempt to contact you to provide one. 
- Oman
- Papua New Guinea
- Qatar
- Saudi Arabia
- United Arab Emirates

Once an order is placed at Bodecare.com, you need to contact us immediately if you want to make changes because the order will be shipped as stated on the invoice.

You can contact us via email at admin@bodecare.com, via the contact form on our website, or by reaching out through social media channels.   We will respond to you as soon as we can.

Yes, you can ship to another address besides your own. When you register with Bodecare.com, you will have the option to create your own address list. This feature allows you to store the names and addresses of people to whom you frequently send gifts. It's easy to add, change or delete information from your address list at any time. (Please note: The information that you store in your address list is for your use only. Bodecare.com will not contact anyone listed unless we have a specific question about a delivery.)

We do not offer Saturday or Sunday delivery at this time.  Delivery options are purely available through our shipping partners, if they offer weekend delivery it will be offered to you.

Applicable goods and services tax will be included on all orders based in Australia.

All orders made outside Australia will occur any taxes/customs etc. charges that normally apply for your country.  Make sure to check your government and postal websites for information regarding purchasing and importing goods to your country.

For UK customers please read Notice 143 relating to VAT for goods purchased: HERE

At the time this was written, UK and Europe VAT charges were 20% of total package cost including shipping charges, with an additional administration cost.  These taxes and handling fees are the responsibility of the purchaser to pay when billed by their government.

Bodecare.com accepts the following methods of payment for purchases:

Credit cards accepted:  MasterCard & Visa

PayPal: Use of PayPal as a payment option is available on Bodecare website.  However, if for some reason a refund is required by you, the fees that are incurred by Bodecare will not be refunded to you.  This is due to PayPals updated policy of not refunding fees to sellers.  You can read PayPal's policy here.

Buy now, Pay Later with Afterpay:  Afterpay is available to Australian customers only.  Must be a minimum spend of $150AUD to use Afterpay.

Other forms of payment:

You can arrange to send us payment via Direct Debit into our bank account, we can send you our BSB and Account Number

Online shopping we do not accept:

CODs;  American Express;  Money orders

*Orders cannot be split between two forms of payment online.